Purchase and Shipping Policy

Shipping

• Shipping costs 14,000
• Shipping will be carried out from Monday to Friday, within the range of three (3) to seven (7) business days, from the formalization of the purchase.
• In the event that the product is not in stock, this situation will be communicated to the buyer and new delivery times will be established by mutual agreement. In the event that the offered times are not accepted, a full refund will be issued within the following fourteen (14) business days, counted from the rejection of the proposed delivery times.
• For the refund of the money, the refund form must be completed, which can be downloaded here, and sent to the email info@sophiajoyeria.com or to our offices located in the Sancancio shopping center Carrera 27 A 66-30 Local 752 Manizales, Colombia.

Returns due to withdrawal

The maximum period to make exchanges or request a refund is five (5) calendar days after the purchase.

For the return of the product, it is necessary to present the purchase invoice and the accessory must be sent in its original state, unused and with its purchase tag and protective bag in perfect condition.
Sophia Joyería reserves the right to reject merchandise that does not meet the previously mentioned conditions.

The refund will be made within fourteen (14) business days, counted from the receipt by Sophia Joyería of the product(s) for which the refund is requested, under the conditions indicated in the above points.

Custom and modified pieces are considered a final sale and cannot be returned or exchanged, unless the product has some type of imperfection, in which case it will be repaired.
Payment reversal requests

Requests for payment reversal can be made through the payment reversal request form that can be downloaded here, which must be sent to the email info@sophiajoyeria.com or to our offices located in the Sancancio shopping center Carrera 27 A 66-30 Local 752 Manizales, Colombia. Within five (5) business days following the moment you become aware of the occurrence of any of the grounds set out below.

The payment reversal request can only be made in the following cases and always provided that the purchases were made through electronic means: i) When the consumer is a victim of fraud; ii) When it corresponds to an unsolicited transaction; iii) When the purchased product is not received; iv) When the delivered product does not correspond to what was requested or does not meet the offered characteristics; or v) When the delivered product is defective.

For the payment reversal to apply, the holder of the instrument with which the payment was made (bank account, debit or credit card, among others), must notify the payment issuer (financial institution), under the terms of article 2.2.2.51.7 of Decree 1074 of 2015.